Delete your InstructorLane account and data.

Request permanent account deletion

1. Email [email protected] from the email address used for your InstructorLane account.
2. Use the subject Delete my InstructorLane account and state the account email address in the message. Do not send your password, payment-card details or pupil information.
3. We may ask for limited additional information to verify that the request comes from the account holder.
4. After verification, we will complete the deletion request and confirm by email. Manual requests are normally completed within 30 days.

If your installed version displays Settings → Data & subscription → Delete InstructorLane account, you may instead use that in-app option and follow its password and confirmation prompts.

Data deleted with the account

Permanent account deletion removes the instructor profile, authentication sessions, cloud workspace, pupil records and contact details, lessons, bookings, availability, notes, progress evidence, payment records entered by the instructor, messages, reports, pairings, device and push registrations, uploaded files, refund requests and other service records linked only to that account. Any active InstructorLane subscription is cancelled as part of the deletion process.

Delete workspace data without deleting the account

To keep the account but remove its working data, open InstructorLane and use Settings → Data & subscription → Clear workspace. This removes pupils, lessons, payment records, reports and messages from the workspace. You may also email [email protected] from the account email address with the subject Delete my InstructorLane workspace data.

Information that may be retained

Limited billing, transaction, tax, fraud-prevention, dispute or legal-compliance records may be retained where required by UK law, normally for no longer than six years. They are not kept for advertising or continued product use. Data already present in protected service backups may remain inaccessible until the backup expires, for no longer than 90 days, and is not restored for ordinary product use. If a backup is used for disaster recovery, a completed deletion request is applied again.

LearnerLane data

LearnerLane does not create a separate public account. Its access is paired with an instructor workspace. Revoking a pairing removes that learner device's access, while deleting the related instructor account or workspace removes the paired learner data held by InstructorLane.

Questions

For privacy or deletion questions, email [email protected]. See the Privacy Notice for more information about how InstructorLane processes personal data.