Clear answers before you get started.
Account licensing, unlimited pupils, updates, support, trial access, billing, cloud data and AI explained in plain language.
Who is InstructorLane designed for?
Independent UK Approved Driving Instructors and Potential Driving Instructors who want one place for lessons, pupils, progress, money and professional records.
Is the subscription for one instructor?
Yes. A subscription is assigned to one instructor account and its email address. It is not a shared multi-instructor licence.
How many pupils can I connect?
Unlimited pupil connections are included for the subscribing instructor, with no per-pupil fee or paid pupil-count tier for normal use.
Do monthly and annual plans include different features?
No. Both plans include the same complete product, unlimited pupil connections, future supported updates and product support. Annual billing simply costs less than twelve monthly payments.
Are future updates included?
Yes. Supported product updates released during an active subscription are included without a separate update charge.
How do I get support?
Use the Contact page for app, product, technical or billing questions. Messages are sent to the Goodform support inbox for InstructorLane.
Is the 30-day trial limited?
No. The trial provides the complete core product for 30 consecutive days from account creation and does not automatically charge you when it ends.
What does the AI do?
InstructorLane uses a modern GPT-5-class model for a narrow lesson-record workflow. It can organise the factual note into an editable summary, evidence-supported strengths, areas to revisit and next-lesson suggestions. It cannot independently grade the pupil or update records.
Is InstructorLane AI a general chatbot?
No. It is technically and instructionally restricted to driving-lesson administration. It does not provide open-ended answers on unrelated topics, browse the web or act as an authority on current law, DVSA decisions or Highway Code amendments.
Can I switch AI features off?
Yes. Settings include a master AI switch and separate controls for the advanced cloud model, pupil summaries, strengths and improvement prompts, and next-lesson suggestions.
Can pupils request a time when the instructor is unavailable?
Availability and existing lessons are checked before a request is accepted. Instructors can block whole days, date ranges or selected hours.
What is LearnerLane and how does it connect?
LearnerLane is the separately named pupil companion app. The instructor generates a private one-time code for a selected pupil, and the pupil uses it once to connect the device to the correct record.
What happens when a subscription ends?
Protected features pause. The workspace remains linked to the instructor account so valid access can restore the same records, subject to the retention terms.
Can I use InstructorLane on more than one device?
The subscribing instructor can use the workspace on up to three personal devices. Credentials must not be shared; signing in on an additional device automatically removes the least recently used session.
Does InstructorLane process pupil lesson payments?
InstructorLane records payments, pupil credit and amounts due, but it is not a bank or card-payment processor. Software subscription billing uses the supported billing route for the account and platform; Google Play Billing is used for the Android store release and supported web billing continues through Stripe.
Is InstructorLane an official DVSA product?
No. InstructorLane is independent and is not endorsed by DVSA, DVLA or GOV.UK. Official sources and professional judgement always take priority.
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