Trial and Subscription Terms

Full 30-day trial

A newly created instructor account receives 30 consecutive days of access to the complete core product. No payment is taken automatically when the trial ends. Repeated account creation to avoid payment may be blocked.

Two billing intervals, one product

Monthly web billing is £6.99 and annual web billing is £64.99. The current United Kingdom App Store prices are also £6.99 for one month and £64.99 for one year; the App Store displays and confirms its current localised price and applicable tax information before purchase. Both plans include the same features, pupil app and cloud workspace. Annual billing is equivalent to about £5.42 per month and saves £18.89 compared with twelve monthly payments. TRANSAD HAULAGE LTD is not registered for VAT, so no VAT is charged directly by us on web sales.

One instructor account and unlimited pupils

Each subscription is assigned to one individual instructor account and its email address. It is not a multi-instructor or shared-account licence. The subscribing instructor may create and connect an unlimited number of pupil records for their own normal instruction business without a per-pupil fee, subject to reasonable use, security, storage and technical limits.

Updates and support included

Supported product updates released during an active subscription are included without a separate update fee. Reasonable product and technical support is available through the Contact page. Support does not include bespoke development, third-party device repair, legal advice or guaranteed response times unless separately agreed.

Starting a paid subscription

A subscription is started actively from the instructor account. InstructorLane for iOS uses Apple StoreKit and the App Store; InstructorLane for Android uses Google Play; supported web purchases use Stripe. Before payment, the selected provider shows the product name, price, billing interval and renewal basis. InstructorLane verifies a completed store transaction before granting access, and the subscription remains linked to the instructor account.

Account and device use

Each subscription belongs to one instructor account and its verified email address. It is not a shared multi-instructor licence. The instructor may use up to three active personal-device sessions; signing in on an additional device can remove the least recently used session. Unlimited pupil connections do not increase the number of licensed instructor users.

Automatic renewal

Monthly subscriptions renew each month and annual subscriptions renew each year unless future renewal is cancelled. An App Store subscription is managed or cancelled in the customer’s Apple subscription settings; a Google Play subscription is managed in Google Play; supported web billing is managed through the web billing controls. Cancellation normally leaves access active until the end of the paid period. Deleting an InstructorLane account does not automatically cancel a separately billed App Store or Google Play subscription.

Refund requests and approved refunds

Refund requests are handled according to the billing provider, applicable app-store rules and statutory rights. A request does not guarantee approval. Where billing is handled by a store, the store may control eligibility and processing; supported web-billing requests are reviewed through the available account or support route.

The app may show the request as submitted, under review or completed. A refund and cancellation are separate actions unless we confirm otherwise. Nothing in this process limits statutory cancellation, refund or consumer rights.

Cooling-off and statutory rights

UK consumer cancellation rights apply where relevant and are not excluded. A customer who wants digital service to begin during a statutory cancellation period may be asked to request immediate supply and acknowledge the applicable consequences. Contact [email protected] promptly if you wish to exercise a cancellation right.

Payment failure and paused access

If payment fails or the paid period ends without renewal, protected functions may pause after any applicable grace period. The account and stored workspace remain linked so renewed access can return to the same data, subject to retention and account-closure rules.

Price or term changes

Material changes to price or renewal terms will be communicated before they affect a future payment. A customer may cancel future renewal if they do not wish to continue under changed terms.

Fair billing communication

We aim to provide clear trial-ending, renewal and payment-failure notices and a straightforward online route to stop future renewal. These terms will be updated when the UK subscription-contract regime comes into force or other legal requirements change.