Delete an InstructorLane or LearnerLane account

Who provides the apps

InstructorLane and LearnerLane are provided by TRANSAD HAULAGE LTD, company number 11689858, of 33 Atlas Street, Ashton-under-Lyne, United Kingdom, OL7 9BB.

InstructorLane account

1. Open InstructorLane and sign in.
2. Open Settings, then Data & subscription.
3. Select Delete account permanently and complete the identity checks.

The request covers the instructor account, cloud workspace, pairings and stored files, subject to limited legal retention. A linked Stripe subscription is cancelled by the reported account-deletion flow. Any separately billed App Store or Google Play subscription must be cancelled with that store.

LearnerLane access

Use the disconnect or pairing control available in LearnerLane, or submit the web request below. Disconnecting stops that device or pairing from future access but does not by itself erase the instructor's professional lesson record or copies already exported.

Web request

If you cannot sign in, email [email protected] with the subject Account deletion request. State whether the request concerns InstructorLane or LearnerLane and the account email or pairing reference. Do not send a password, payment-card number or unnecessary pupil details. We will carry out proportionate identity verification before deletion.

What happens next

We acknowledge the request, identify whether we act as controller or processor, and remove eligible active service data without undue delay after identity verification. We aim to complete ordinary verified requests within 30 days. Protected backup copies are isolated from ordinary use and expire within the provider's normal backup cycle, normally no later than 90 days after active deletion. If a backup is restored for disaster recovery, completed deletion requests are reapplied. Minimal accounting, dispute, fraud-prevention or legal-hold information may remain where the law requires it, with access restricted. We explain any exception. Cancellation of renewal and deletion are separate actions.

Privacy rights

A deletion request can also be a legal erasure request. We normally respond to rights requests within one month. You can complain to us or to the Information Commissioner's Office.