Terms of Service

Service provider and agreement

InstructorLane and LearnerLane are supplied by TRANSAD HAULAGE LTD, a company registered in England and Wales under company number 11689858, with its registered office at 33 Atlas Street, Ashton-under-Lyne, United Kingdom, OL7 9BB. InstructorLane is supplied as a UK cloud software service under the InstructorLane name. By creating an instructor account or using a connected pupil app, you agree to these terms and the linked privacy, subscription and AI notices.

What the service does

InstructorLane provides administrative tools for lesson planning, pupil records, progress, booking requests, messages, money records, reports and optional, driving-instruction-focused AI drafts. It is independent of DVSA, DVLA and GOV.UK and does not replace official guidance, professional judgement, tax records, insurance requirements or legal advice.

Eligibility, accounts and security

InstructorLane account holders must be at least 18 and able to contract for themselves or their driving-instruction business. LearnerLane is intended for learner drivers aged 16 or over who receive a private pairing from an instructor; users under 18 receive the high-privacy protections described in the Young People's Privacy Notice and cannot buy an InstructorLane subscription through LearnerLane.

Instructors must provide accurate account information, protect credentials, control authorised devices and tell us promptly about suspected unauthorised access. A subscription is a personal, single-instructor licence and credentials must not be shared. Up to three active instructor-device sessions are supported; a later sign-in can remove the least recently used session. Pupil connections must be created only for the intended learner and may be revoked by the instructor.

Instructor responsibility for records

The instructor is responsible for the accuracy, lawfulness and professional use of pupil information, progress assessments, lesson notes, payment entries, messages and exports. The product assists with organisation but does not certify the accuracy or regulatory sufficiency of a record.

Acceptable use

You must not bypass access controls, access another workspace, introduce malicious code, interfere with the service, upload unlawful material, misuse pupil information, impersonate another person or use the product to cause harm. Reasonable security testing requires prior written permission.

Intellectual property and licence

We grant an active account a limited, non-exclusive and non-transferable licence to use the service for lawful driving-instruction administration. InstructorLane branding, software, design and documentation remain protected. Users retain rights in information they lawfully submit.

Availability, updates and exports

The service may be maintained, improved or temporarily interrupted. We take reasonable care with cloud storage but recommend regular use of available exports as part of the instructor’s own continuity arrangements. Features may change where necessary for security, law, compatibility or product improvement.

Billing, cancellation and refund requests

Paid access, automatic renewal, cancellation at period end, payment failure and refund requests are governed by the Trial and Subscription Terms. App Store subscriptions are purchased, restored and managed through Apple; Google Play subscriptions are purchased, restored and managed through Google Play; supported web subscriptions use Stripe. InstructorLane verifies store transactions before granting access. Refund handling follows the billing provider and applicable store or payment-provider rules and does not remove statutory rights.

TRANSAD HAULAGE LTD is not registered for VAT and does not charge VAT. Web prices published by us are the total prices charged by us; app-store prices and tax information may be localised by the relevant store.

Suspension and termination

We may restrict an account for security risk, unlawful use, serious breach or payment failure. Trial or subscription expiry normally pauses protected functions without immediately deleting stored workspace data. Users may request account closure subject to identity verification and legal retention.

Liability and consumer rights

Nothing in these terms excludes liability that cannot lawfully be excluded or limits statutory consumer rights. To the extent permitted by law, the service is provided for administrative support and we are not responsible for indirect loss, lost profit or professional decisions made without appropriate verification.

Governing law and contact

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable consumer law. Contact [email protected] for service issues or formal notices.