Legal & privacy centre
Legal & Privacy Centre
Public notices for InstructorLane and LearnerLane, account deletion, subscriptions, AI, cookies and public-sector attribution.
Effective 12 September 2026. Contact InstructorLane support or email [email protected].
Choose the notice you need
InstructorLane privacyInstructor accounts, pupil workspaces, security, billing and rights.
LearnerLane privacyPairing, shared lesson records and learner controls.
Young people's privacyA shorter, age-appropriate explanation for learners under 18.
Terms of serviceAccounts, acceptable use, service responsibilities and termination.
Subscriptions & refundsTrial, renewal, cancellation and refund routes.
AI transparencyOptional AI inputs, human review and safeguards.
Delete an accountIn-app and web request routes for both apps.
Service providersHosting, AI, billing, platform and communications providers.
Storage & cookiesNecessary storage and choices for optional technologies.
AttributionOGL v3.0 and independence from DVSA, DVLA and GOV.UK.
Documents kept privately
The Data Processing Agreement, DPIAs, RoPA, retention schedule, rights procedure, security and breach policy, store declaration worksheets and compliance checklist are controlled business records. They are supplied to customers, advisers or regulators where appropriate and are not published as open website downloads.
Accessibility and questions
Ask for a notice in a different format or raise a privacy question through Contact & support or [email protected].